Shipping policy

1. Order Production & Fulfillment

All items on our store are printed on demand. This means that when you place an order, we create it specifically for you.

  • Processing Time: Most orders are processed and printed within 1–3 business days.

  • Order Cutoff: Orders placed after 2:00 PM [Your Time Zone] will begin processing the following business day.

2. Global Shipping Strategy

We utilize a global network of production hubs (via Gelato) to fulfill your orders. Your items are typically printed at the facility closest to your delivery address. This reduces carbon emissions and ensures your order reaches you as quickly as possible.

3. Shipping Costs

Shipping costs are calculated dynamically at checkout based on the weight of your items and your delivery destination. You will be able to review the final shipping total before completing your purchase.

4. Estimated Delivery Times

Delivery times are a combination of Production Time + Transit Time. While shipping speeds vary by region, general estimates are as follows:

  • Standard Shipping: [e.g., 5–10] business days after fulfillment.

  • Express Shipping: [e.g., 3–5] business days after fulfillment.

Please note that these are estimates. Actual delivery times may vary due to carrier delays or peak seasonal volumes.

5. Tracking & Notifications

Once your order has been handed over to the courier, you will receive an automated email containing a tracking number and a link to monitor your shipment’s progress.

6. Customs, Duties & Taxes

For international orders, please be aware that your shipment may be subject to import duties and taxes once it reaches your country. These charges are determined by your local customs office and are the responsibility of the recipient.

7. Address Accuracy & Redirects

Please double-check your shipping address during checkout. Once an order enters the production phase, we are often unable to make changes to the destination. If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for the cost of re-shipping.

8. Damaged or Lost Packages

If your order arrives damaged or is confirmed as lost by the carrier, please contact us at [Your Support Email] within 14 days. We will work quickly to arrange a replacement for you.